That can happen....the IMO/IME is a significant piece of evidence that they would need to carefully consider.
I think maybe without an attorney, her RO might have disregarded it and kept the hearing date.. but maybe not... this happened to a vet who was my first SVR call- in about ten years ago at the older Radio show we did about Agent Orange Blue/brown water vets.
He had received a proposal to reduce (USN Brown Water AO vet) and would have lost his Chap 35 and CHAMPVA for his family....his 2 kids were set that fall to go to college...he was under a lot of stress.
We got together so much evidence that at the last minute they dropped the DRO hearing and dropped the proposed reduction!
They had tried to reduce saying "no boots" on Vietnamese soil.
After a long conversation with him....I said Bingo....but more work to do. It was something he said....that he got proof of, and had not thought about until that day..
We proved he had ONE boot on Vietnamese soil ,and he got the evidence within the deadline ,to his RO , and that did it!
I would think the friend you mentioned sure had a solid IMO/IME and her lawyer made sure they would consider it.
Thanks Vync...I will try to find something updated for this vet to use...
Then again the older versions of M21-1MR can control appeals for EEDs and CUEs favorably sometimes.
In 1995 much of this stuff was not even on the internet.
Luckily when I was on Prodigy Vets BBS ( late 80's or early 90s,) one of our members was a former BVA lawyer, helping many vets ...William Smith..and our long term member Pete 53 here remembers him I am sure
I dont know how some of us claimants got anywhere at all with our claims prior to what the internet is today.
If I were you I would go to www.va.gov and then click on the Contact Us Section , then click on Ask a Question...you will be redirected to IRIS where you can ask them what the RO is still waitng for, and maybe it is something you yourself could supply...or something they already should have..
With no SC now, I assume, they probably are seeking your SMRs -or maybe some private treatment records but I dont know...
Ask IRIS for an email reply instead of a phone call.
They will contact your VARO to clarify what they still need and then email you.