If your not allowed to ask questions on your health over Secured messaging then what good is secure messaging. Sounds like a bunch of BS run around. I would submit a complaint to the patient advocate. I do not know if it will do any good, but at least your voice would be heard.
I don't understand why they won't help veterans when on the DBQ its self it says they can fill it out.
Also if you use secure messages about a medical condition and ask a question about it they will come back and say this is inappropriate question please do a walk in at your clinic with concerns to your medical condition
This is what my PCP reply back with when I ask about a rash I had that won't clear up with the medication she prescribe me 3 months ago...and she is the one that mention to me face to face when I seen her for this to let her know if the rash don't clear up and she would get me another medication.
Now she tells me in secure messages that this in Inappropriate, because I sent her a S.M. & ask her about my rash that it is not clearing up and its itching me like crazy bothering me bad.
I said so Dr Since I have an appointment with urology clinic on so & so date may I come by your clinic and let you see me at your convince about this rash....she seem to get bent all out of shape and said I was asking inappropriate question and I will be banned from Secure Messages if I continue to use S.M. to ask about my medical concerns.
I also was told the above about - my VA MD said " there are a lot of things they did in the past that are forbidden now" . I paid for the IMO and it was worth the money, if private physician is not able to do it for you. This IMO solidified my claim.
Buck52 is correct. The VA in el Paso tx refused to fill out a dbq or any other paper work. When I ask all they do is refer me to the compensation and pension office. Fortunate for me I am retired from the army and was able to use my Tricare to see private doctors. They had no problem writing a medical opinion or filling out a DBQ. Good luck. Bill