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Locked out of premium upgrade?
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floridanurse
Hi! I tried to upgrade account on Ebenefits to premium and it locked me out and won't let me upgrade. I have called 15 different people and no one knows what to do? I even was told to go to a Rapidsite, (we have on Eglin AFB and Hurlburt Field AFB } and......guess what! they don't even know what the hell I am talking about? The answer was that I should go to a VARO, well...........that is 8 hours away from me. anyone ever have this happen? I have talked to VA, VSO and both Air Force bases here! no one has any damn idea what is going on.....I have called ebenefits customer service and DEERS as well........no luck! can anyone add to this? I am at a loss! I have a myhealthevet premium account! I now need to be able to get an ebenefits premium! cant these two be linked? HELP ME PLEASE!!!!!!!!!!!! FRUSTRATED
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floridanurse 6 posts
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Buck52 3 posts
Vync 1 post
Popular Days
Mar 29 2016
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broncovet
You need to go to YOUR LOCAL VAMC, probably the librarian. They are in charge of "in person authentication" for ebenefits (premium) accounts. I had to get a password verification from my VAMC librar
broncovet
Have this tatood on your arm to remember it: " VA employees (or VSO's) dont always tell Veterans the truth". Many will tell you "anything" to get rid of you. Call someone else. The VA h
Vync
Hi FloridaNurse, Have you tried this link? It is at the bottom left of the ebenefits site. https://www.ebenefits.va.gov/ebenefits/contact There is also the ability to chat with an agent
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