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Medic4849

Medical Records

Question

ok

the objective simply request a copy of all medical records including inpatient out patient and mental health treatments from a specific date to the present.

location.... local VAMC at medical records office.

once there i requested the action. she instantly sighed.... I said in a atitude I am sorry Iam i bothering you she just stared no but there going to have to mail them to you. i said fine i filled out the form

va-10-5345a and the Bia--@!#@#$tch snapped it from my hand and asked for ID......... this time I bit my tongue and di just what she asked but I gave her military ID, she said no your VA card.. I snapped with a fast response you said ID be specific then.

gave her the card va card she walks off shaking her head comes back states will be mailed out in few days....

fine. can i have a copy of my VA-10-5345a she does marks it copy this is where the plot thickens. I did not like the whole auro of my request so I resorted to my old fasion drill sgt days and requested a copy cert recipt she looks at me says its marked copy I stated yes I can make copies all day long to sign it please its proof i was here and i wont ask you for id since i see your id on you please make it legible MRS.XXXXXXXXX

she starts to get a little nervous at this point then states I never have had to do this i stated I never had to either but your atitude and presentation makes me question the integrity of this offices follow through on veterans request for there life line of records one that they placed you in charge of. and I walked out the door.

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Bet you made her day. I am pretty sure you will get them in due time. Also did you know that it will only be the medical records of what happened at that VAMC

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"Medical Records, was I out of line??"

If you have to ask, then you already know the answer. Doncha?

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Treat them like they are small, confused children and you will get better result. Speak slowly and clearly. Ask the VA employee how their day is going. They are all miserable so shock them and be nice. Their bosses treat them like dirt, and the only place they could find to work was the VA. Pity them.

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I have been going with my Dad to the local VA clinic to be my dad's eyes, ears and brain. My new best friend is the guy at the window when you walk in. I treat him with respect and dignity. I cannot believe the wonderful treatment I get from this guy who is a 55ish overweight sedentary fellow.

Being nice has it's rewards. Being my Dad's advocate also makes sure harried VA employees no matter what their status gives him the time of day and decent treatment.

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I have been going with my Dad to the local VA clinic to be my dad's eyes, ears and brain. My new best friend is the guy at the window when you walk in. I treat him with respect and dignity. I cannot believe the wonderful treatment I get from this guy who is a 55ish overweight sedentary fellow.

Being nice has it's rewards. Being my Dad's advocate also makes sure harried VA employees no matter what their status gives him the time of day and decent treatment.

Funny about 10 years ago I had an epiphany and decided no matter how angry or mad the VA made me I would not be sarcastic nor belittle but I would show appreciation and thank each person I dealt with at VA. I was amazed at how much better my life got and I have now included my dealings with all people that I deal with. I try to be as pleasant as I can and I won't argue. It does not mean that I am a doormat either as I will take a problem up the ladder if need be.

"Honey catches more flies than Vinegar"

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