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Ebenefits vs. "Peggy"
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az arr
I have read many posts that persons call "Peggy" for status updates, does "Peggy" give any additional information that cannot be found of ebenefits, or does "Peggy" just open ebenefits page and read what is on there?
For example if a claim is sitting in PFD, will Peggy be able to give a reasonable estimate as to when the claim will move, or will Peggy just read from a script listing wait times?
Also, is Peggy automated, or do we talk to a live person?
TIA.
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