ABSOLUTELY RIGHT! That's why you have to have your c-file before your BVA appeal because the RO can delete certain documents, it's all digital, and you would never know it. Now if you appeal the BVA decision to the CAVC, you get a chance to agree to what's in the record before the agency (RBA), and ask that other documents be added, but the RBA probably is not your entire c-file. The General counsel picks what documents are going to be in the RBA based on the issue before the BVA that the judge made the decision on, but if you two can't agree, then the court has to decide it. Further an appeal to CAVC is adversarial so a good experienced veterans appeals attorney who has done at least one CAVC appeal, and at least one before the CAFC is essential- or a pro se veteran who's on top.of his case and the law. This is not legal advice but my experience in going through this. The CAVC uses the ''clearly erroneous'' standard but there can be no plausible reason found for the BVA's decision or it won't be remanded.