It only took 570 days but finally my claim went to the preparation for decision stage. It is a small step but, finally it moved.
Took two calls from the congressman's office to move it. First one, corrected an issue and the agent told her it would be fixed. A month goes by and.....nada, zip, zilch movement. So, she (congressman's aid) calls yesterday and from what she said in her e-mail it was one of those "let's talk" moments. Agent said she would call her today. She called and guess what? The claim was never fixed or forwarded. So, the agent up and calls me and viola!
The agent has already changed the status in e-useless-bennies...