Deanbrt - thank you for providing this number. I called this morning and my call was answered on the second ring. I spoke with Jerry, explained that my claim was opened in 11/2010 and wanted more information on the status since Ebenefits shows it has been in the "Preparation for Decision" phase since 03/12. I gave Jerry my SSN, he placed me on hold and returned to the line in 5-6 minutes. He stated that he could see my file was changing hands and I should hear something in 2 to 3 weeks. Jerry stated that just because a claim is in this phase, it doesn't mean it's just stagnent. He also told me to call him back if I have not heard anything after 3 weeks. I thanked him and told him how much I appreciated his help.
As we all know, watching and waiting for Ebenefits can be sooo stressful!