Here is the answer I received from calling the hot line. It was no help.
At this time you have submitted a Notice of Disagreement on the decision that you received July 5, 2018. That appeal is still currently pending. As you elected the traditional appeal process, once reviewed, any errors will be corrected. This will include a complete review of your prior claim and the evidence on the custody of VBA. Currently, your appeal is aged 276 days old. It is not considered to be an outlier until aged approximately 470 days old.
The Regional Office is required to work appeals in the order which they are received. The Regional Office is only able to expedite an appeal in instances of homelessness, being over the age of 85, having a terminal illness, or if you are experiencing a serious financial hardship. If you request that your appeal be expedited on the basis of a financial hardship, the RO does require that you submit documentation of your hardship such as past due utility bills or demands for rent/mortgage payments.