Good day all,
in dec 15, I used a county VSO to help me submit paperwork, medical files and evidence, etc, and I was assigned the American Legion as my POA/representative. Since then, my VSO quit, so any question I have gets answered by a random other VSO at the office. It isn't exactly the best feeling, but my claim is prep for decision and I think I've completed all of my C&Ps and I definitely submitted any and all supporting medical documents and evidence to support my claim. I know eBenefits isn't accurate, but I've routinely noticed updates, such as my status moving backwards to gathering of evidence. I would call the 800 number that day and sure enough I would have another C&P scheduled for later that month. Anyways, my concern isn't so much with the accuracy of eBenefits.
My my questions and concerns are:
what should my expectations be of my VSO, or I guess that office. Will they be able to provide me updates before anyone at the VA?
how often should I check in with them?
I'm concerned because I've seen other folks post about how amazing their VSO is. I do understand it varies widely though.
Also, what is the purpose of the American Legion? Should they be in contact with me? Do I expect to hear from them? The VSOs haven't answered my questions about the American Legion. I get the feeling it is a check in the box or just a formality. I just don't know what their purpose really is. I know it's a little late to be asking, but other than checking eBenefits often, I try to let it run its course. Any insight would be appreciated. Thanks.