I have been trying to help my grandpa receive the benefits that he needs and deserves. He is currently rated at 20% for hearing loss and 10% for tinnitus. Last year we submitted paperwork to reevaluate his claim as his hearing has been deteriorating more and more. Even with the help of hearing aids he has trouble hearing, can't hear a car coming up behind him walking through a parking lot, can't hear people talking to him if he isn't facing them, etc. Anyway his rating was not increased, yet his hearing test showed further deterioration. We appealed the decision last October, and as of today on eBenefits it still shows that his NOD that the VA will soon be contacting him in the near future with no timeline. His VSO is the CA Dept of Veteran Affairs. They have no further information for him other than to continue to wait. I think that we should change his VSO, but not sure which organization to have represent him. He is located in Redding, CA. If anyone has any suggestions or help we would greatly appreciate it. When we filed his NOD he also submitted a NEXUS (I think that's the correct term) letter from his private hearing test.