Can someone please tell me if there is anything else my husband and I can do to get his medical record from VA. On Friday 10/9/09 we spoke with the FOIA/Privacy Officer in Baltimore after getting the run-around to where his medical file might be. How in the world can a VA medical center close up and the VA file clerks claim all files from the medical center that closed in Baltimore were transferred to the Perry point, MD facility and Perry point claim they are in the new facility in Baltimore and nobody knows where the medical file is period. The FOIA/Privacy officer is saying that the file will be found because she is sending the information to the Chief of FOIA. (Freedom of Information Act officer.) I work for a Federal agency and I know the process of how records management should be handled. These are some of the dumbest folks I have ever talk to in my life. Everybody blames everybody else. If someone has any suggestions on what we can do to get his medical file, please respond. This file was located at the Veterans Hospital on Loch Raven Boulevard, Baltimore, MD from Sept., 1969 through the time they closed in the 90s. They can't find any information on the clinical patient records system, but 1 file clerk told us in looking through the logs, he found my husband's name and the file number they used to file it with. (but no medical files). They also claimed that the records have not been retired.
We need this file because we know that it will help with filing his claim. HELP! HELP! HELP!