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Hello, So recently I called the VA to make a mental health appointment. Up to now, I had been using a private psychiatrist, but now I'm dirt poor so I have to rely on the VA. Well, I called them up to make the appointment and the lady (turned out to be an RN) asked me, "Okay, so, any thoughts of suicide, any self-harm, stuff like that?" I took that to mean recently, as in, am I in a dire state right now. I answered "no" because I haven't had any of that going on in the last few months. The records I looked at state that she asked that to determine how soon I should be seen. It was then signed off on by a psychologist. So I was right about the whole "dire state" thing, right? When I read my records however, the entry said, "Have you ever had thoughts of suicide? No." "Have you ever engaged in self-harm? No." That is not what I was asked! Both of those are completely wrong! Those questions were not asked! Instead, her question was phrased ambiguously. I also needed transportation to the VA, and she said "We don't do that but maybe I can get you some help" and gave me two phone numbers, and nobody answered either one. I then googled it and found the transportation person for my local VA (different phone number) and had a ride scheduled within 10 seconds. Can I include this as evidence of her incompetence? I'm about to submit my claim for a decision (but not until this is taken care of). How should I handle this? Should I put in a statement in support of claim mentioning this? - Phil