This is quote from another thread (Talked to "senior Staffer") by 71M10 and rather than interrupt his thread which has to do with questions concerning his arthritis claim, I'd like to start a new thread regarding his experience with the VA requesting his civilian medical records even though he already sent them in.
Has this happened to anyone else - where the VA has sent a records release form for civilian medical records you've already sent them and told you that even though they have them the VA has to request them again? Talk about stupidity and redundancy! Does anyone know if this a new change in policy?
This is quite different from my experience over a year ago where the VA wrote and told me they needed my civilian medical records (and like 71M I had already sent them in). They also stated that it would be quicker if I got the civilian medical records and sent them in rather than wait on the VA to do so. I asked my DAV rep what I was supposed to do since I had alreay sent in the records in question and he said to send them in again otherwise I would not be in complicance with the request which could delay or negatively impact my claim so, despite the lunacy of the whole thing to me, I sent the records in a second time.
Here is the quote from the other post - I'm interested in hearing how this was handled in others' claims one way or the other (did they accept your civilian medical records that you sent in or did the VA request them again thus delaying your claim processing as well as getting duplicate records):
"I called and was told that they were waiting for medical records. I indicated I sent them and they verified receipt. VA employee indicated VA still had to request them from the provider even though I sent them in. So I asked when they requested them (id check with Dr.'s office on getting them sent). Employee said VA hadn't requested them yet and she couldn't tell me when they would be able to get a letter sent out requesting them. I did an IRIS inquiry, and request through Senator’s office. IRIS inquiry went no where, they said they had the records and that there was a backlog. Senator sent a letter saying they were looking into it. Called today person looking on the system said a senior staff member had pulled my file yesterday, put me on hold and I ended up talking with the senior staffer. He told me they were looking into my claim at the request of the senator’s office. He indicated he could see that I sent in medical records and a records release form and said they still had to request the records. I told him the VCAA form I sent said don’t wait for records, and I only sent the release form back since their letter to me said they needed it and not receiving it would seriously impact my claim."
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tssnave
This is quote from another thread (Talked to "senior Staffer") by 71M10 and rather than interrupt his thread which has to do with questions concerning his arthritis claim, I'd like to start a new thread regarding his experience with the VA requesting his civilian medical records even though he already sent them in.
Has this happened to anyone else - where the VA has sent a records release form for civilian medical records you've already sent them and told you that even though they have them the VA has to request them again? Talk about stupidity and redundancy! Does anyone know if this a new change in policy?
This is quite different from my experience over a year ago where the VA wrote and told me they needed my civilian medical records (and like 71M I had already sent them in). They also stated that it would be quicker if I got the civilian medical records and sent them in rather than wait on the VA to do so. I asked my DAV rep what I was supposed to do since I had alreay sent in the records in question and he said to send them in again otherwise I would not be in complicance with the request which could delay or negatively impact my claim so, despite the lunacy of the whole thing to me, I sent the records in a second time.
Here is the quote from the other post - I'm interested in hearing how this was handled in others' claims one way or the other (did they accept your civilian medical records that you sent in or did the VA request them again thus delaying your claim processing as well as getting duplicate records):
"I called and was told that they were waiting for medical records. I indicated I sent them and they verified receipt. VA employee indicated VA still had to request them from the provider even though I sent them in. So I asked when they requested them (id check with Dr.'s office on getting them sent). Employee said VA hadn't requested them yet and she couldn't tell me when they would be able to get a letter sent out requesting them. I did an IRIS inquiry, and request through Senator’s office. IRIS inquiry went no where, they said they had the records and that there was a backlog. Senator sent a letter saying they were looking into it. Called today person looking on the system said a senior staff member had pulled my file yesterday, put me on hold and I ended up talking with the senior staffer. He told me they were looking into my claim at the request of the senator’s office. He indicated he could see that I sent in medical records and a records release form and said they still had to request the records. I told him the VCAA form I sent said don’t wait for records, and I only sent the release form back since their letter to me said they needed it and not receiving it would seriously impact my claim."
Thanks,
TS Snave
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