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Strange Phone Conversation With Amc Today


hurryupnwait

Question

What does it mean when the telephone answer person says "we no longer have a claim pending for you, it has been closed. I need a call back number from you so that a supervisor can call you back."

I gave him my phone number.

Is this good or bad news?

Has anyone ever received a call back from an AMC supervisor? In other words, should I be waiting by the phone for this supervisor to call.

Edited by hurryupnwait (see edit history)
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That's a strange reply. They can not simply close a claim they must make some kind of decision if it is an active claim. Keep us updated on the call from the supervisor, if such a call happens.

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  • In Memoriam

AMC, has the authority and can make instant grants. Usually claims go back to the VARO from the AMC. Then the VARO sends the claimant to C&P. To find out more about the AMC (Appeals Management Center), research AMC on hadit. I know I have posted their responsibilities before here in the past.

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  • HadIt.com Elder

Hurryupnwait,

Yes, I have had a supervisor return my call, but not always. Here are their names.

Ms. Dunlap

Ms. Byrd

The AMC has written instructions by me to make the decision on my claim and not to sent it back to that stupid R. O.

The R. O that I had doesn't have enough sense to work a claim anyway.

If you give me the name of the party on the telephone that gave you your information, I will be able to tell you if they know what they are talking about.

If it was James or Lidel Gingel. They are telling you just what they see on the computer screen and do not add their own synopsis of what they think will happen.

I would call back and speak to Dean at the National Level of the American Legion and have him check this for you.

He is in the AMC and it is just a small task for him.

Always,

Josephine

Edited by Josephine (see edit history)
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Hurryupnwait,

Yes, I have had a supervisor return my call, but not always. Here are their names.

Ms. Dunlap

Ms. Byrd

The AMC has written instructions by me to make the decision on my claim and not to sent it back to that stupid R. O.

The R. O that I had doesn't have enough sense to work a claim anyway.

If you give me the name of the party on the telephone that gave you your information, I will be able to tell you if they know what they are talking about.

If it was James or Lidel Gingel. They are telling you just what they see on the computer screen and do not add their own synopsis of what they think will happen.

I would call back and speak to Dean at the National Level of the American Legion and have him check this for you.

He is in the AMC and it is just a small task for him.

Always,

Josephine

Hi Josephine

The telephone reply person this morning was named Ernest, I have never spoke to him befre in my numerous calls to the AMC. He seemed confused and requested a supervisor to call me back.

I did call Dean at the American Legion within the AMC building, but I got the answer machine again, so I left him a detailed message. Last week, he told me that it is very possible that a decision would be made this week.

Maybe no file is pending because a decision was made.

Paul

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  • HadIt.com Elder

Paul,

I will have to be honest with you. Ernest is not the best one to speak with.

Being that I have a claim " Sensitive 6" he can not open my claim for me and this does tell me that he is new to the group.

I would definitely call back and call back until I got an answer.

If you should get Ernest, hang up and wait about 5 minutes and tell him that you want to speak to his supervisor Ms. Dunlap.

If you had told me that it was James, Ms. Plummer, or Lidel, I would believe what they said.

It is the part about the " closed".

My take is even if they had made a decision and they may have considering the time that you have been there, it wouldn't close, for even with a grant, you may not be satisified with it.

Keep after them. I know that they would love to choke me, but can't locate me.

Always,

Josephine

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What stretch said makes sense. If they have authority to provide instant approvals then I assume that the case, on the AMC computer would indicate closed. However, it should also provide some type of notes to go along with that such as returned to RO for processing etc......

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I called AMC today and spoke to Mrs. Dunlap, a public information supervisor, she had someone find my claims folder. It was in a file room collecting dust with no one working on it for months. She said they were waiting for documents from me. I sent those in by fax and certify mail months ago. She verified that she found the documents that were received by certified mail. The faxed ones were not found. She repeatly said she was sorry and said that the AMC was understaffed and that managers were doing many other duties plus managing.

She said she would personally give my file to a examiner manager to see if it was ready to rate. She also said that because the C&P was done in late Oct of 2006 that I may need to have another exam. They do not use c&p exams older than one year, possibly inferring that my claims folder may not be with a rater again until after Oct 2007.

This claim has been with AMC for 805 days now. The only saving grace is that I will never give up, I know I have a good claim and a favorable c&p exam. As each day goes by, they will pay me, I just wish it was with interest, then they may move quicker.

The file has been noted with a congressional correspondence. Meaning that my congressman is now on the notices mailing list, which is prolly adding more time to the process. This congressman is a freshman and ever since he took office in Jan nothing has been done on my file. Everytime I call AMC they say that my file has a congressional note on the computer screen. That must mean they put it in a special file room a forget about it.

I think it's time to stop the congressional inquiries. They send in an inquiry every month.

Happy Trails

Paul

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My husband's Board remanded appeal has been at the AMC since October 2005. Two weeks ago, he called and was told it was at the rating board. Last week he called and was told the appeal had been sent out to another location (a VARO I take it, not the one in our own state), because of the heavy volume of claims at the AMC. The Board is waiting to receive the claims file on another matter, and I'm guessing the claims file went with the remand the AMC farmed out. My husband's attorney agreed to file a writ the middle of this month if the Board did not have possession of the claims file, as directed by the Court of Veterans Appeals.

I know attorneys have no authority to represent vets at the AMC, but they do have authority to file a writ against the AMC when it is interfering with a directive from the Court that the Board immediately review a remand and handle an appeal expeditiously. The Board can't do so without the claims file.

I don't know if what's happening is a good thing or a bad thing.

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  • HadIt.com Elder

hurryupnwait,

I would have to suggest that you do as VAf is doing. I would consult with an attormey to assist you with writing the Writ of Mandamus.

I have looked at one and it appears to be way over my head.

I hate so much that the delays are adding to more delays.

The Appeals Management Center has not proven to me that they are organized at all.

I would definitely write a letter to stop all congressional inquiries.

To me, they proved a waste of time and certainly slowed my claim down.

always,

Josephine

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