Very Rude Va 800 Call Taker

[mountain tyme]

I just need to vent this because I was very offened by how my question was answered..and it offends me to know that my Tax dollars is paying his salery...

today I called the VA 800 number to ask a question in regards to what code or rating numbers that the VA uses to rate Gerds..because I wanted to look it up to decided if my huband should seek an increase..

The guy who answered the call...asked me WHY DO I WANT TO KNOW...and if I had a legitimate reason to ask that question...

I explained to him that I wanted to see if a claim I was working on would merit a higher rating or percentage based on the VA criteria...he said that only the raters could determine that...

I told him that I know that but I wanted to check to see if the condition would warrent a higher evaluation.

he asked me again why I wanted to know...then I asked him...is there some policy that would prevent you from telling me...I mean all I need to do is go th the VA web site and look it up...but it is easier for me just to call and get the numbers then look it up...

HE REFUSED TO TELL ME THE what the numbers were...outragous...then when I asked to talk to someone who would know the numbers because obviously he did not...he told me he knew the numbers but would not give them to me because I did not have a need to know...

OUTRAGOUS...I then asked him to transfer me to his supervisor..and he told me that he was on another line...then I asked him if he was a veteran...and he said no...and I said thank the good Lord...for a real American Veteran would not want him to cover there back and he was a disgrace and had no business working for the Veterans and he was a leach to the american people..

I was so upset..that I told him May God Bless you for only he blesses little children and fools and he could choose what catagory he fell into ..Good By

MT

I'M STILL UPSET!!!

[Ron II]

Re: "...he said he would look into the matter...then asked me what course of action would I feel would be appropraite in a situlation like this...HOW ODD..."

I think he was gathering information for a report on the matter--he wasn't necessarily going to follow any recommendation by you. That might have been number 8 on his checklist.

Just my one Euro worth...

Ron

[spike]

I wanted to let you know in preliminary stages, the VA has an idea to completely automate the VA Regional Office phone procedures. According to my very reliable source, they are pitching it as a "solution" to helping reduce the number of claims. I believe while it will reduce the amount of "attitude" problems we currently have with some VARO officials, it will only create a much larger issue when Veterans get lost in the automated system and can not get ANY answers. Like I said, this "solution" is just on the drawing board at this time. I speak to some "key personnel", so I can keep everyone abreast when I get more information. I personally am against automating the system.....has anyone ever liked an automated system. I think it would be ironic if they did put the system in where you have to press 1 to get english....I think they would get an earful on that one......

[Pete53]

Many Veterans are already lost in the Claims Merry Go Round set up by the VA. In fact I never see how many claims just get dropped. I personally know of a few that the Vets just got tired of messing with it and moved on.