Tracking Claims At The Varo

[Ron II]

I wonder why the VA cannot institute a procedure to track claims and give one an estimate of review date or number of claims ahead of yours. When I go to the local military hospital to pick up meds I receive a number from which I can tell how many folks are ahead of me. Example: I receive a ticket with the number A95 and the hospital is providing meds for the holder of number A55, then I know that there are 40 ahead of me. I have a perspective of how long it will take for my number to be announced for service.

The VARO, in my hypothesis, could assign a first in, first out (FIFO) number to a C-file so that anytime a veteran inquires, he/she could be advised where they stand in the processing order. For example, Doe, James Q., C-12 45 6789 might receive "processing number" 266 at a particular VARO. The vet could then monitor the progress the claim is making in the system. This procedure could even be incorporated at the VA web site and one could log in to review a VARO's processing list (minus the name) to determine the status of the claim.

The processing procedure could be modified to allowed for delays such as waiting for evidence, etc.

I don't think this procedure would be outrageously expensive.

Just thinking out loud...

Ron

[cowgirl]

Mind reader! Ha, but wait, my claim letters have codes on them. jj5, or something like that on the upper right hand corner! hmm. Could we 'claimants' have access to our information? What a concept.

Thanks Ron, now how can the va be convinced? smiles.

cg

I wonder why the VA cannot institute a procedure to track claims and give one an estimate of review date or number of claims ahead of yours. When I go to the local military hospital to pick up meds I receive a number from which I can tell how many folks are ahead of me. Example: I receive a ticket with the number A95 and the hospital is providing meds for the holder of number A55, then I know that there are 40 ahead of me. I have a perspective of how long it will take for my number to be announced for service.

The VARO, in my hypothesis, could assign a first in, first out (FIFO) number to a C-file so that anytime a veteran inquires, he/she could be advised where they stand in the processing order. For example, Doe, James Q., C-12 45 6789 might receive "processing number" 266 at a particular VARO. The vet could then monitor the progress the claim is making in the system. This procedure could even be incorporated at the VA web site and one could log in to review a VARO's processing list (minus the name) to determine the status of the claim.

The processing procedure could be modified to allowed for delays such as waiting for evidence, etc.

I don't think this procedure would be outrageously expensive.

Just thinking out loud...

Ron

[john999]

Then they would have to explain their gross incompetence.

[Ron II]

Then they would have to explain their gross incompetence.

I started to include a comment about that and forgot. It would definitely show how "active" they are.

Ron

p.s.

Thanks Cowgirl for your post too!

[Ron II]

Not that anything will come of it, but I just submitted the info to the VA via their website.

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Hello.

This confirms receipt of the electronic message you just sent to the Department of Veterans Affairs (VA). The reference number for your question is '080530-000xxx'. You should also receive an e-mail message confirming the office to which your message was routed.

You should expect a response within 5 workdays.

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[Pete53]

The VA does not like to be on a calendar or anything that would give a Veteran some hope about their claim.

[Ricky]

Ron, it may work for initial claims but something else would have to be installed for appeals. My comment is based upon the fact that they claim to work on the first in concept so just think about all of the remands (quite a few). A vet's number could be coming up next week when all of a sudden the RO gets 200 remands in which on the first in concept would demand that the remands take priority since they would have a lower number. Just a thought and you know I have a lot of them hahahaha!