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1-800 Number -- Back To Regional?

Ron II

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Ron II Mentor

Ron II

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Has the VA gone back to a system where calls to the 1-800 number are normally answered by the applicable regional office?

I've noticed that I've been assisted during my last seven calls :rolleyes: by my servicing VARO, rather than the centralized system.

Ron

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Josephine Grand Master

Josephine

Posted
  • HadIt.com Elder
Posted (edited)

Ron,

Good for you that you are, I am still getting South Carolina and they

know absolutely nothing to tell me about my claim.

They say their computers don't tell them anything.

They try, but their hands are tied!

I would love once to get ahold of my R. O and tell them what I

think of them. My R. O is just a lazy bunch collecting a pay check.

Betty

Edited by Josephine (see edit history)
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Ron II Mentor

Ron II

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Ron,

Good for you that you are, I am still getting South Carolina and they

know absolutely nothing to tell me about my claim.

They say their computers don't tell them anything.

They try, but their hands are tied!

I would love once to get ahold of my R. O and tell them what I

think of them. My R. O is just a lazy bunch collecting a pay check.

Betty

Betty...remember my post about many letters and being their surrogate pal?

:P

Ron/Manitou Sprgs

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Josephine Grand Master

Josephine

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Ron,

This isn't fair, for I bet you, I have written more letters

than you have and I am getting no where.

Maybe, I just need to act a little dumber in my letters

and quit quoting to them their rules and regulations.

Have a good one!

Betty

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rentalguy1 Grand Master

rentalguy1

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I was told that they try to route the call to the closest call center geographically to the caller. If the lines are tied up at that one, then it moves to whoever is available. Also, the call centers that we get now aren't actually in the RO, but they are usually in the same city...again, this is what I was told by the 800# a few months ago. I usually get the Nashville, TN call center, which is the same city as my RO, but they said they were actually several blocks from the RO.

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MRRRR5 Proficient

MRRRR5

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Interestingly,

when I call the 800 # from home, I always get the Atlanta RO. Then, I will call from my cell, which has a Virginia area code, and get the Roanoke office.

I would normally call the Roanoke office first just to see what they can tell me, then I'll call from home and see if the info is the same. :P

Usually, the Atlanta RO will provide me more detailed info, while I get some basic info from Roanoke.

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Josephine Grand Master

Josephine

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Posted (edited)

MRRRR5,

I shall be trying this one in the morning. My cell phone is a Virginia

area code and I am trying to reach Roanoke to see what they

did with my TDIU Form.

When I call I always get the South Carolina VA.

I will let everyone know if it works.

Thanks,

Betty

Edited by Josephine (see edit history)
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Ron II Mentor

Ron II

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Ron,

This isn't fair, for I bet you, I have written more letters

than you have and I am getting no where.

Maybe, I just need to act a little dumber in my letters

and quit quoting to them their rules and regulations.

Have a good one!

Betty

I bet you HAVE written more letters!

Ron

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Ron II Mentor

Ron II

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I was told that they try to route the call to the closest call center geographically to the caller. If the lines are tied up at that one, then it moves to whoever is available. Also, the call centers that we get now aren't actually in the RO, but they are usually in the same city...again, this is what I was told by the 800# a few months ago. I usually get the Nashville, TN call center, which is the same city as my RO, but they said they were actually several blocks from the RO.

I don't doubt you, but the call center people I have talked to recently know the folks in the VARO by name. Additionally, one of the call center people told me her supervisor is the guy I saw just yesterday at the Denver VARO.

Who knows...it might vary by region or the Zodiac.

Ron

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rentalguy1 Grand Master

rentalguy1

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Who knows...it might vary by region or the Zodiac.

;) :lol: :P

You have to understand the VA calendar to understand how they vary it. One week it it set up by the Chinese zodiac, and the next week it is by the moon phase, unless Jimmy Buffet is back in Margaritaville, then all bet's are off and it's party time at the VARO :P

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Ricky Grand Master

Ricky

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Posted

Wish I could get back into my regional office. It has been 722 days since my DRO hearing and still no response. Calls to the call center only get "its still pending sir". Guess it is time for one of Ron's letters but I assure you it will not be one we want posted on Hadit!!!!

If I have to take the 9 hour round trip drive there it ain't gonna be a pretty site so I hope you will be willing to come and bond me out of jail Ron ole buddy hahahahahahah!

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Ron II Mentor

Ron II

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Wish I could get back into my regional office. It has been 722 days since my DRO hearing and still no response. Calls to the call center only get "its still pending sir". Guess it is time for one of Ron's letters but I assure you it will not be one we want posted on Hadit!!!!

If I have to take the 9 hour round trip drive there it ain't gonna be a pretty site so I hope you will be willing to come and bond me out of jail Ron ole buddy hahahahahahah!

Ricky,

I can only say that all the letters and numerous IRIS messages at least brought down a manager (rather than one of the people at the service desk) to talk to me when I visited the VARO.

I would be happy to bond you out my friend. I only request you pay the transportation costs from

Colorado to Alabama... :P

Take care,

Ron

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Ricky Grand Master

Ricky

Posted
Posted

Consider the cost paid. The problem that I will have is they will probably only release me to a sane person. Although my wife will be with me see will be worse than I after have to put up with me during the ride! hahhahahahahaha

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halos2 Veteran

halos2

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Posted

I asked for the RO extension # for my area over 2 yrs ago and call them HOWEVER it is the call answering center on the 3rd or 4th floor who I always get boo hoo we know how that goes...For any female's out there ask and work with the female VA coordinator and they "sometimes" can help. :P

Has the VA gone back to a system where calls to the 1-800 number are normally answered by the applicable regional office?

I've noticed that I've been assisted during my last seven calls ;) by my servicing VARO, rather than the centralized system.

Ron

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Ron II Mentor

Ron II

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The call center of which I was speaking was a centralized system that "appeared" to have been established nationally sometime earlier this year. There was significant discussion about that development on Hadit. Maybe there never was a national call center?

Anyway, I am glad whenever I get to speak to someone who is in the same building as my file.

Cheers!

Ron

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Josephine Grand Master

Josephine

Posted
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Ron,

That old "CALL CENTER" is still around. I got them again this morning.

I tried using my cell phone as it is a Virginia number and I did not

receive Roanoke Virginia, it was back to South Carolina again.

They don't really know squat about my claim.

I did locate the Director of the Roanoke Regional Office telephone

number and gave his secretary a call to see where my TDIU Form is

Someone is susposed to call me. I do not expect them too.

I am now ready to start putting off those left over " Firecrackers"

under someone's A!!!!!!!!!!!

Always,

Betty

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