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Descion Made But Not In The Computer


Jim MAC
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Question

Called the 1800 number today was told that the descion was made on my claim but it was not in the computer yet. Well if thats true how long does it take to get in the computer.

Thanks All

Jim

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  • HadIt.com Elder

I'm sorry to say this.......but, it's true. If you called back and got another "answer person", you'd get another answer.

When my original claim was at the BVA, I'd call every couple weeks to check. My wife and I had us a little "betting pool" as to what the "answer de jour" was this week.

My first question would be, in your particular question, how DID the "answer person" have an "answer" if it was NOT in the computer?

Did they get up and walk down to the second floor and ask the "rater person", while you were on the 'phone?

All the "answer person" has on his/her desk IS a computer with which to access your file.

See what I mean?

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I had the same experience before. If the system has not ran an update then the center your calling might something different from another. It usually can take up to a few days for all the centers to be on the same page. I was told before that my rating was done and I would receive my award letter in 30 days and I received it in 4 days, so it all depends. Just my opinion on what happened to me. Good luck and I hope received the rating you are entitled to.

SSGmajik

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...

My first question would be, in your particular question, how DID the "answer person" have an "answer" if it was NOT in the computer?

Did they get up and walk down to the second floor and ask the "rater person", while you were on the 'phone?

All the "answer person" has on his/her desk IS a computer with which to access your file.

See what I mean?

You are a wise man LarryJ.

Ron

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  • HadIt.com Elder

Actually it has happened that a decision was made and still not in computer. As even when the decision is made the VSO has to sign off on it and some times other housekeeping.

The fact is many of us found out when the check was in the bank and than got the letter from VA.

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