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Another Va Snafu


Berta

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A VA employee just told me that when they finally got enough envelopes to mail the Data theft letters-(Don was not kidding when he told you all they didnt have enough envelopes) some of the mailings were contracted out- and many vets are now calling the VA because they have just got the Envelope with NOTHING inside it!

Geeeeez- who's running the show.

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  • HadIt.com Elder

Isn't the letter just a form letter with regrets and a bunch of blather. How about a check in the mail for damages.

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Guest jstacy

It amazes me how big complex organizations revert to the CYA mode for major Snafu's. It happens to Industry as well. The first was the Asbestos scandal. Then there was the Butylene scanday, Then there was the Ford ECU module scandal, The Firestone Tire scandal.

It appears the Quality control is out the window and No one Knows How to accept responsibility.

They try to Cover up the actual serverity of the problem by causing allot of confusion and Hope it gets lost in the debris.

The Letter deal is just another ploy to add confusion to the whole Picture.

What should be done is this.

Make a fishbone chart.

1: Identify the problem and all of the damage caused by the problem.

2: Identify the Root Cause of the problem.

3: Identify the secondary causes of the problem.

4: Make Countermeasures for both primary and secondary causes. ( Establish a time frame) To implement

5. Implement the Countermeasures for both Primary and secondary problems.

6. Monitor the Countermeasure in place and do frequnt audits to determine its effectiveness.

The data theft is a good one to work on.

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A VA employee just told me that when they finally got enough envelopes to mail the Data theft letters-(Don was not kidding when he told you all they didnt have enough envelopes) some of the mailings were contracted out- and many vets are now calling the VA because they have just got the Envelope with NOTHING inside it!

Geeeeez- who's running the show.

I hope they are not using the same contractor that Tricare used when it started using Express-Scripts for authorizations on our perscriptions. They where to send a card to everyone. Mine went to my father??? I have no idea why. I had not been a dependant of his in over 25 years....The card had my married name on it, but his address. My father called Expres-Scripts who said it was DEERS who had the info wrong. My dad then called DEERS and of course they wouldn't give him info, but the looked me up and he told them my address and they have my correct address. I don't know if the contractor they hired to do up all the info packs and cards used the Emergency Data Cards to put the info in the Express-Scripts database and looked at the section that had my father to contact if there was an emergency (while my husband was on active duty), we changed it because my husband's family moves too much...it is easier to just update my dad.

Not that I have ever used my perscription card. Nice thing about small towns, they all know you. But it was really weird that the insurance card went to my father. I told Express Scripts when I called them about it, that they should have used someone else to create their database for the mailing.

I hope all their addresses are up to date, if not they are going to get a lot of returned mail and they went through all that effort to get more envelopes. Our tax dollars at work!

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  • HadIt.com Elder

When Tylenol had a problem with someone putting poison in their pill boxes they got all the news out right away. They immeidately took the drugs off shelves. There were no shoes left to drop one by one. The product survived this disaster. The VA has done everything wrong and they are still trying to limit the damage by hiding information. This is the corporate culture that they have. There is probably more bad news out there and they are meeting to find ways to hide the information or destroy it before we find out. "Burn the Damn Tapes"! The VA Honchos probably feel that the only way to save the VA is to destroy it and they are doing a good job of that.

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