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Why Can't Iris And 800# Give You A Straight Answer ?

JHawks

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JHawks Community Regular

JHawks

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on 12/8 I wrote IRIS with 2 very simple questions. I guess that's was my mistake. Asking simple questions I mean.

I responded to a 10/27/2010 request by the VA for additional information and medical documents. I replied to the request on 10/28/2010 with all my medical records. I had my C&P on 11/16/2010.

My questions were clear. Has the VA (Atlanta RO) received my response to the 10/27/2010 request by the VA and have they received my C&P. I asked that they tell me the dates they received the documents.

According to IRIS my C&P was received on 11/18/2010 BUT they never received my response for additional information. They said they would contact Atlanta via email to find out something. That was 12/13/2010

So that night I called the 800# and was told by them that my C&P was received on 12/2 (not 11/18 as IRIS told me) and that my response was received on 11/23/2010.

Not hearing anything from IRIS, I called 800# again today. What a bunch of idiots. Now they have no record of my response to the request for additional information and they claim Atlanta doesn't have my C&P.

So, I have no idea if anything is at my RO or not. IT SURE WOULD BE NICE TO GET A STRAIGHT ANSWER from someone at the VA but I guess that will never happen in my lifetime.

Geeeeeez, all I want for Christmas is a straight answer. Guess I will get coal. LOL

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usmc0105 Explorer

usmc0105

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on 12/8 I wrote IRIS with 2 very simple questions. I guess that's was my mistake. Asking simple questions I mean.

I responded to a 10/27/2010 request by the VA for additional information and medical documents. I replied to the request on 10/28/2010 with all my medical records. I had my C&P on 11/16/2010.

My questions were clear. Has the VA (Atlanta RO) received my response to the 10/27/2010 request by the VA and have they received my C&P. I asked that they tell me the dates they received the documents.

According to IRIS my C&P was received on 11/18/2010 BUT they never received my response for additional information. They said they would contact Atlanta via email to find out something. That was 12/13/2010

So that night I called the 800# and was told by them that my C&P was received on 12/2 (not 11/18 as IRIS told me) and that my response was received on 11/23/2010.

Not hearing anything from IRIS, I called 800# again today. What a bunch of idiots. Now they have no record of my response to the request for additional information and they claim Atlanta doesn't have my C&P.

So, I have no idea if anything is at my RO or not. IT SURE WOULD BE NICE TO GET A STRAIGHT ANSWER from someone at the VA but I guess that will never happen in my lifetime.

Geeeeeez, all I want for Christmas is a straight answer. Guess I will get coal. LOL

Hey youre in GA, we have claims counselors assigned by case # who know more since they are located at the VARO in ATL. Call (404) 929-5345 you will get a receptionist. Tell her you want to contact your claims counselor but you are unsure of who it is. She will tell you then forward you to him. Be aware there a e few, including mine, on vacation at the moment so IDK if youll find anything out by christmas but thats a start.

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Chuck75 Grand Master

Chuck75

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Phone based VA Query answers are not to be trusted. There is an IRIS Email query system that is a bit better, since it creates real records.

Perhaps the major problems with IRIS involve people that are usually not at the VA center/VARO you deal with, and,, from what I've experienced, many don't know all the ends and outs of the VA's computer databases.

This problem extends to at least the VAMC I deal with, in that those who respond to phone queries from veterans have similar problems with the VAMC databases and access.

"I didn't know that screen was there" was one remark that I overheard.

on 12/8 I wrote IRIS with 2 very simple questions. I guess that's was my mistake. Asking simple questions I mean.

I responded to a 10/27/2010 request by the VA for additional information and medical documents. I replied to the request on 10/28/2010 with all my medical records. I had my C&P on 11/16/2010.

My questions were clear. Has the VA (Atlanta RO) received my response to the 10/27/2010 request by the VA and have they received my C&P. I asked that they tell me the dates they received the documents.

According to IRIS my C&P was received on 11/18/2010 BUT they never received my response for additional information. They said they would contact Atlanta via email to find out something. That was 12/13/2010

So that night I called the 800# and was told by them that my C&P was received on 12/2 (not 11/18 as IRIS told me) and that my response was received on 11/23/2010.

Not hearing anything from IRIS, I called 800# again today. What a bunch of idiots. Now they have no record of my response to the request for additional information and they claim Atlanta doesn't have my C&P.

So, I have no idea if anything is at my RO or not. IT SURE WOULD BE NICE TO GET A STRAIGHT ANSWER from someone at the VA but I guess that will never happen in my lifetime.

Geeeeeez, all I want for Christmas is a straight answer. Guess I will get coal. LOL

Edited by Chuck75 (see edit history)
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JHawks Community Regular

JHawks

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Hey youre in GA, we have claims counselors assigned by case # who know more since they are located at the VARO in ATL. Call (404) 929-5345 you will get a receptionist. Tell her you want to contact your claims counselor but you are unsure of who it is. She will tell you then forward you to him. Be aware there a e few, including mine, on vacation at the moment so IDK if youll find anything out by christmas but thats a start.

I didn't know we had claims counselors assigned to our claims that you can talk to.. That is some fantastic information. Thanks so much. I will try and call in the morning.

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usmc0105

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I didn't know we had claims counselors assigned to our claims that you can talk to.. That is some fantastic information. Thanks so much. I will try and call in the morning.

Yeah, they are employed by GA SDVS but work at the ATL VARO. Im sure your claim guy can give you a definitive. If he is away make sure you ask if there is anyone handling his case load meanwhile and maybe that person can answer your questions. Heres the link to the points of contact When you find out who your counselor is you can find his email here:

http://sdvs.georgia.gov/portal/site/SDVS/menuitem.2f54fa407984c51e93f35eead03036a0/?vgnextoid=a8c0f0d1ca7f7210VgnVCM100000bf01020aRCRD

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JHawks Community Regular

JHawks

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Yeah, they are employed by GA SDVS but work at the ATL VARO. Im sure your claim guy can give you a definitive. If he is away make sure you ask if there is anyone handling his case load meanwhile and maybe that person can answer your questions. Heres the link to the points of contact When you find out who your counselor is you can find his email here:

http://sdvs.georgia....000bf01020aRCRD

WOW, it goes by the last 2 numbers of your SSAN. I just emailed Ms. Eller. I had no idea they were there. FANTASTIC! Thank you SOOOOOOOOOOOOOOO MUCH

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usmc0105

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WOW, it goes by the last 2 numbers of your SSAN. I just emailed Ms. Eller. I had no idea they were there. FANTASTIC! Thank you SOOOOOOOOOOOOOOO MUCH

LOL my wife is blonde she didnt tell me they had the digits posted or else I wouldve forwarded that info, now that I read the fine print I see that.

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68mustang Proficient

68mustang

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LOL my wife is blonde she didnt tell me they had the digits posted or else I wouldve forwarded that info, now that I read the fine print I see that.

It is great that you all have that type of service. Does anyone know if this service is available in Texas? Sure would be nice.Thanks.

68mustang

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usmc0105 Explorer

usmc0105

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This is something new to me.

I wish every state had it - almost sounds too good to be true : -)

Its True Its True!!! for GA anyway LOL. IDK about other states, I guess all you can do is check with your state's department of VA website or call and ask. It is nice to have someone at the VARO instead of the call center.

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