Jump to content
VA Disability Community via Hadit.com

VA Disability Claims Articles

Ask Your VA Claims Question | Current Forum Posts Search | Rules | View All Forums
VA Disability Articles | Chats and Other Events | Donate | Blogs | New Users

  • hohomepage-banner-2024-2.png

  • 27-year-anniversary-leaderboard.png

    advice-disclaimer.jpg

  • donate-be-a-hero.png

  • 0

What's Wrong With 800# People...threats?

Rate this question


JHawks

Question

I called the 800# again today. I have a legitimate reason for doing so. I have been trying to find out a simple question. All I want to know is if in fact my response to the VA's 10/27 request for addition info and medical records have been received. Nobody can tell me.

Yes, I do call often. IRIS is useless. All they have told me is they will forward my request to Atlanta RO. They did that on 12/8. Today is the 23rd and I haven't heard a word back.

So I fired of an Update to my IRIS asking them "Do you plan on responding to my question or not?'

Well, the guy on the 800# said that he sees where I responded to the IRIS with a smart remark. I said I did because I can never get a reply to my question or a straight answer from anyone. I told him I need to know if the "IMPORTANT" medical evidence I submitted that included a diagnosis and NEXUS was received and in my file.

He go really rude with me and told me that he was going to flag my file so that if I called again whoever answered my call would know not give me any information that I asked for. He also told me that by flagging my file it would delay my claim for several more months.

Can they do that?

Link to comment
Share on other sites

  • Answers 17
  • Created
  • Last Reply

Top Posters For This Question

Top Posters For This Question

Recommended Posts

I stopped calling the 800 to verify anything. Ebenefits is working great for the WACO RO. The last 2 times I faxed things straight to them, It was posted in the history of the claim that they received it. each time it was 2 days after I sent it.

This is how it's showing in my history. Maybe other RO's are not updating the system as much as Waco.

RECEIVED A COPY OF PRESCRIPTION RECORDS 12/21/2010

21-4138 12/15/2010

document CVS pharmacy 12/15/2010

vcaa response 12/15/2010

Edited by ArmyTexas
Link to comment
Share on other sites

  • Founder

It seems to me that they must record those phone calls and if they don't they surely must know who put a flag on your file. I think I might go further up the chain of command on this one. They are punishing you for losing your temper and making a smart aleck remark, they just seems ridiculous to me and I would take up to the Secretary of Veterans Affairs, there are reasons to put flags on a veterans file however I don't think the intent was to use as threat and punishment toward the veteran.

This really ticks me off, I've getting the run around myself about a few things and it is just absurd. Just mho

Link to comment
Share on other sites

This was just posted by acesup :

Having trouble with the VA 800 number folks, IRIS, or whatever?

VA Client Service Center (CSC) -The VA has implemented a new customer service telephone line. We feel your best course of action is to contact that line to express your concerns. You may contact CSC toll free at 866-341-0743.

They close at 4:30 Eastern Standard Time.

Link to comment
Share on other sites

Well, I called today and the goof didn't flag my file. I just hate people who threaten like that. If the turd isn't happy working for the VA find another job.

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...

Important Information

Guidelines and Terms of Use