Valuable Claims Process

[Berta]

VA WAtchdogToday has an excellent article on the VA claims process this morning, prepared by Tom Pamperin,VA Deputy Under Secretary for Disability Assistance; Vietnam Veteran, as well as excellent advise from Jim Strickland added to this inportant article.

http://www.blogs.va.gov/VAntage/?p=1089

[Vync]

Valuable information.

I like this part:

7. To meet the challenge of a rapidly growing claims volume, VA has been provided with significant numbers of new staff in the last couple of years. Their jobs are complex and it takes a while to become fully qualified so if you think we made a mistake, ask you may be right. As I said earlier, one of our goals is to get our quality level to 95 percent by 2015. Currently our quality level is 84 percent. While a significant portion our quality problems reflect process errors rather than errors in the final decision with respect to the granting or denying of benefits, rates paid and effective dates of payment, we do make mistakes.