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MarkInTexas

Ebenefits Changes - "what Did We Not Receive?"

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This morning I noticed that the upgrades the VA performed on ePeggy this weekend added a "What Did We Not Receive?" section on my compensation claim status screen. I'm glad that they added this, but wish they were clear as to exactly what requested information was not received. For instance, one line says, "Medical evidence from private provider", but I have no idea what piece of paper, examination, lab result, doctor, date or anything that they are talking about.

Anybody else notice this new screen? Or has it been there all along, and I just never received it before? Have a great morning everyone.

Mark

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I noticed it this morning, and got a headache when i first read it. But I don't think that it is updated either. Because i know i have sent in all the information.

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Yes, I noticed this too. In the new 'What did we not receive' section it now shows 'request for increase medical evidence' was requested 11/10/11 and was not received so therefore closed on 2/2/12. That's interesting because the actual evidence that was requested on 11/10/11 shows in the 'what we have received' line item....'send any treatment records blah, blah' is showing as having been received on 01/10/12. I know for a fact that there has never been anything requested of my husband that was not sent in. The VA will never make me the fallguy for not having information. So, I felt compelled to call Peggy and get to the bottom of this (on hold for 1.5hrs). The low-tech phone answerer only read to me what was on his script. When I challenged him on why this line shows that I was negligent in sending information he had no answer and just stated that the VA didn't show needed any additional info from me. When trying to apply logic to this statement, the requested increase docs that they never received resulted in an increase in May. Peggyboy had no answer for that either, just more script. I wonder to the Peggypeople feel as if they've done a great job for veterans at the end of each day. Do they stand at the timeclock thinking about how many veterans they've helped today and that they've earned each dollar of pay today? If the answer is yes, that's pretty scary because they are delusional.

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yeah I noticed it too and it has a list of stuff that was not reveived and then closed I hope that dose not a effect my claim when I have sent everything in. My claim just moved to pending descion approval I hope they dont come back and say that they have never received anything and denied my claim I will be soooooooooooo pissed as my claim is like 19 months old and I have sent and done everything they asked me I hope someone can clear his up on here for me because now I am about the to have a painic attack.

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yeah I noticed it too and it has a list of stuff that was not reveived and then closed I hope that dose not a effect my claim when I have sent everything in. My claim just moved to pending descion approval I hope they dont come back and say that they have never received anything and denied my claim I will be soooooooooooo pissed as my claim is like 19 months old and I have sent and done everything they asked me I hope someone can clear his up on here for me because now I am about the to have a painic attack.

Mine had a long list of things that had been "closed" as well, and every one of my claimed conditions were listed separately with something about "Continuity - med evid since service needed", including conditions that they have sent me for C&P examinations. Almost all of my "closed" items were closed on 04/27/2011, according to eBenefits.

I created a PDF copy of that entire screen that showed today, and will wait a bit to see if they regain sanity before I send a copy or request my documents. (I've waited so long now, that I hate to wait longer while they research a request, or photocopy my C-File.) Anybody else have any thoughts on this?

Mark

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mine too says 4/27/2011

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