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Spiderman

Claim Stuck In Gathering Evidence

Question

I been in the blind about this program, finally decided to give enrollment a try and now have access, my question or complaint is this: I filed a claim on 2/9/2012. VA requested additional information on 2/27/2012, Due by / Past Due on 3/29/2012. I submitted the remaining evidence on 3/22/2012. Ebenefits has not acknowledge or posted that I sent any additional evidence. They say to give them 21 days to update the web site, it has been 5 months now, still no update. I some how was able to make an inquire on the situation on 7/7/2012 thru IRIS, but have not received any follow-up, I filed my claim thru DAV (big mistake) they sent letters telling me it was submitted, but when I went to the regional office in my State I was literally walked to the front door after being told they would check into it (right), and have not heard anything from anyone. Is this common for it to take months to update the web site? Should I submit the paper work again, and slow the process that much more, lost and confused, please help.

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I been in the blind about this program, finally decided to give enrollment a try and now have access, my question or complaint is this: I filed a claim on 2/9/2012. VA requested additional information on 2/27/2012, Due by / Past Due on 3/29/2012. I submitted the remaining evidence on 3/22/2012. Ebenefits has not acknowledge or posted that I sent any additional evidence. They say to give them 21 days to update the web site, it has been 5 months now, still no update. I some how was able to make an inquire on the situation on 7/7/2012 thru IRIS, but have not received any follow-up, I filed my claim thru DAV (big mistake) they sent letters telling me it was submitted, but when I went to the regional office in my State I was literally walked to the front door after being told they would check into it (right), and have not heard anything from anyone. Is this common for it to take months to update the web site? Should I submit the paper work again, and slow the process that much more, lost and confused, please help.

not unusual. i submitted two different packets of info with my most recent claim, the last back in february. my ebenefits account shows it way past due. however, the county veterans service office i have been working with called and verified regional had it.

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I would suggest that ANY paperwork that you submit in reference to your claim be submitted directly to the VA by yourself with signature requested/proof of receipt and also give a copy to your Service Representative. If you want your service rep to review what you are sending before sending (recommended if your unsure if it will hurt or help your case) then have them review it, but I would still send it myself if they agree that it will indeed help your claim and just tell them that you prefer to do this yourself. One should always make a copy of any paperwork submitted for their own files - I actually keep the original and send everyone else copies. When you receive the card back from USPS or whatever service you use (USPS,FedEx, UPS) to send the info, attach that card to your copy for proof of receipt by the VA. With most services you can actually track what you sent on-line and download/print a copy of that as well. If you hand anything into your Regional Office in person - I would request a receipt as well...even if they are just willing to date stamp a copy of what you are submitting.

I'm not saying that in the cases already posted that the items were not submitted by the Service Rep I just personally feel much better if I KNOW that it was done by doing it myself and having proof that it was indeed done.

If you note on the bottom of most of the letters you have received from the VA...if you have a designated service rep on record....the VA will also send a copy of whatever they sent you to your service rep...well at least they annotate on the bottom of every letter I have received that a copy has been sent to my Service Rep. There is a reason they do this (CYA) so why not do the same.

Anything I receive from the VA by mail....I also keep the envelope that it was sent in and attach it to the paperwork because the post office places a date stamp on the envelope.

My Regional Office, Winston-Salem NC, has been very good at posting what it receives from me on ebenefits - usually within 1-2 weeks I have seen it posted in the "Evidence we received" section. Each RO is different but when I send things myself, there is no doubt in my mind that it was sent. Given my RO's history thus far, if I did not see it posted within three weeks....I'd send it again. If resending the info to ensure that the VA is in receipt of pertinent info sends my claim back in the process...so be it.....but I would hate to think that my claim was denied or low-balled because they were not in receipt of the info I had and I'll now have to spend 2-4 years or more in the appeals process.....Just my opinion and two cents...

Edited by USMC5811

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eBenefits sat unchanged for my claim for months. I sent documents in on several occasions and it went WAY past the 21 day mark. I've been told that they try to get to it within 21 days but also that the volume of mail they receive daily would amaze most.

In other words, eBenefits can take a while to update and in some instances doesn't. Your only recourse should something not make it into your c-file is as USMC5811 stated below. Keep copies of everything.

Keeping good records of date/time sent, signature receipt etc. is your only friend when something comes up missing.

I had an excel spreadsheet with everything in it. I would scan my receipts from FedEx and keep them in the file. My anal retentiveness helped in the end.

Edited by Inthewind

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I take an additional step when sending info to the VA. I have a small stack of the two USPS RRR pieces of paper--the green return card and the Certified Mail Item# sticker that goes on the envelope/package. I reference the Item# in either the cover letter for a package of paperwork or in the letter itself.

Like this:

VARO

123 Main St.

Hometown, ST 123456

VIA: USPS Certified Mail # xxxx-xxxx-xxxx-xxxx

John Q. Veteran

456 My Street

Hometown, ST 654321

In a pinch, I have just written the VIA: line by hand at the Post Office.

I have also programmed a MS Word template with a footer with Page 1 of 1 USPS Certified Mail # xxxx-xxxx-xxxx-xxxx on each page just for VA communications.

My intent has always been to discourage the VA from throwing it away. As we all know, if VA receipt of some specific piece of information is the issue, the veteran is already years into the process.

BTW Inthewind: "My anal retentiveness helped in the end." Great pun!

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@GuaymasJim - I was wondering if someone would catch that!

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