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Cant Get Into E-Benefits



every time i try to log in it keeps saying

Error Code [42]: We are unable to locate your record based on the information you entered. Please try again. If this continues contact the DMDC/DEERS Support Office (DSO) at 800-538-9552 for further assistance.

i have had a profile with them for ever and now they cant find it any ideas why?

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Mine is doing the same thing. I was a little worry, cause I thought it was only mine. But as I can see it's not personal. It's the system. Don't worry we'll be ok....

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Me Too

Error Code [42]: We are unable to locate your record based on the information you entered. Please try again. If this continues contact the DMDC/DEERS Support Office (DSO) at 800-538-9552 for further assistance.

Hopefully they are making a big update, the last one they did, my dates were all jacked up. Went from Close date 11/12 and pushed up to 2014?

Maybe this update will correct all the recent incorrect changes.

Happy Vets day to all!

Edited by Patriotn11 (see edit history)
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Patriotn11, I hope your right cause they also had all my stuff jack up! I was Pending Notification, then went to Review Of Evidence what the heck.

My stuff is due to deferred contentions that they didn't rate the first time around. I don't know what's up with the VA, but they need to get their stuff together!!

Happy Veterans Day....

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donh777 - Just a heads up. Mine was Prep for Decision. Then C&P scheduled, and now I am back in Gathering of Evidence after the C&P, and close date moved from May 2013 to May 2014. So be prepared they will probably use this as an excuse to delay your file too. These are deferred issues initially claimed Oct. 2010, (formal claim Jan 2011). So they are just dragging thier feet..IMO

and this was the THIRD C&P for same issues...the exam hasn't changed, and is still not fact finding in my opinion. So I don't know why they keep sending me to the same C&P examiner to have the same exam done, and not making a decision on my claim. When I was sent to UNC for this condition to a uro/gyn specialist she did a specific set of tests to determine my level of prolapse/incontinence/ect. This Dr. isn't doing the exam the correct way, so I'm not sure how she can even view my prolapse when she is holding my bladder up with the speculum? (Supposed to put it in sideways I was told so that you can view the prolapse) Anyway, it's frustrating. Hoping they will finally send me to a specialist. Going this morning to request my C&P notes...

Edited by AFMedic09 (see edit history)
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