Cant Get Into E-Benefits

[719joshua]

every time i try to log in it keeps saying

Error Code [42]: We are unable to locate your record based on the information you entered. Please try again. If this continues contact the DMDC/DEERS Support Office (DSO) at 800-538-9552 for further assistance.

i have had a profile with them for ever and now they cant find it any ideas why?

[aggie54]

I was able to log in, but I didn't notice any changes on my end...

[donh777]

Mine still says Preparation for decision but C&P scheduled for 11/19.

[719joshua]

Nothing changed on my end of things

[Pete53]

I suggest that you either go to VA and get thgem to help you there or call 800 827 1000 and ask for help with ebenefits.

[AFMedic09]

donh777 - Just a heads up. Mine was Prep for Decision. Then C&P scheduled, and now I am back in Gathering of Evidence after the C&P, and close date moved from May 2013 to May 2014. So be prepared they will probably use this as an excuse to delay your file too. These are deferred issues initially claimed Oct. 2010, (formal claim Jan 2011). So they are just dragging thier feet..IMO

and this was the THIRD C&P for same issues...the exam hasn't changed, and is still not fact finding in my opinion. So I don't know why they keep sending me to the same C&P examiner to have the same exam done, and not making a decision on my claim. When I was sent to UNC for this condition to a uro/gyn specialist she did a specific set of tests to determine my level of prolapse/incontinence/ect. This Dr. isn't doing the exam the correct way, so I'm not sure how she can even view my prolapse when she is holding my bladder up with the speculum? (Supposed to put it in sideways I was told so that you can view the prolapse) Anyway, it's frustrating. Hoping they will finally send me to a specialist. Going this morning to request my C&P notes...

Edited November 15, 2012 by AFMedic09

[719joshua]

Yea i know i call them all the time but the say there waiting on my va to send them stuff but when i call my va they say they already sent it so idk whats going on