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Claim Decision Location On Ebenefits

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Aquabear

Question

Hi all. My ebenefits says decision made on Jan 11 2013. I can't print an AB8 letter and Benefits Explorer still shows my original 20% but is marked yes at Permanent and Total Disability(which I am skeptical of) and I see no other area to find what-if any- I was rated for. Can anyone help? When I called the VA earlier today, it said they were too busy to take my call.

What can I do to get the claim decision or where do I look on ebenefits?

Will I be getting a letter soon?

Thanks all

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Thanks all for the replies. My or maybe everybodys ebenefits is down and when I call I get kicked off as it says too many people are calling. I would really just like an answer today. I am reaching out to try and see if I can get someone to get me this info.

I'll keep you all in the loop as to what I find, hoping for the best but prepared for the worst.

Hey buddy, there's a trick I use to get a live person to speak to me when I call the ebenefits line. I call after 9 pm on weekdays, hit zero after the voice starts to read you the standard script. You'll hear it start to read a second standard script at this point so you hit zero again. Then a third script reading comes on, should be a male voice as the preceding two were female, hit one. You should hear it prompting you to set up a call back from a live representative usually for the next day. Never fails me, I always get a call back and even though the live rep usually reads me the same script I see on the ebenefits website, it's at least interactive and I can sometimes get clarifications to some of my questions. Hope this helps brother.

P.S it's the same number you've been calling and getting the " we're too busy" runaround, except it gives you the callback option after 9 pm.

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