Missing Documents Since Upgrade 2 Weekends Ago Va Answer

[manning01]

If you are missing documents in the what we recieved section since the upgrade two weeks ago this is the response I got back from the VA today in my email.

The developers are aware of this issue and are working to resolve it.
There is no current ETA on a fix. Thank you for your patience.

Shane R
HRC

It went from 48-72 hours last week to now this so I guess sit and wait.

[Aletta]

I know there was a system update to eBenifits. It take more clicks to see everything now. Click on 'what we have recieved' to see if the missing docs are there. In the past they were under the claim info, at least on my hubby's eBenny account we have to 'click' to view the documents.

[donh777]

My e-beanefits sys they are missing three doctors reports. I had sent them copies of the reports with C-File stamped on them, they were returned to me and advised records in E-File but still say not received now. This was some time back, 6 months or longer. Just sent 1st page again with c-file stamp, so not paying too much attention to them now.