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What Exactly Do Service Officer Do For Vets?
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63SIERRA
I am trying to find out what exactly the system is, that the service officers do/ Ok for instance. My claim is at the waco va, on re open.
The service officer is in the same building with the va. Somewhere in the va, lies my claim. I know my service officer has access to my c-file, because he has my power of retardee. So now what. I was told there are 15 service officers in waco for my service org. I would imagine they are assigned cases, based on whatever, such as complicated, or simple based on thier experience.
Im just trying to picture what is actually going on,. Im envisioning a service rep sitting at a desk in his office., And im envisioning the va personell on thier side of the building, , doing whatever it is they do. So what happens, does the Service officer basically wait around until the time comes that my case Is actively being worked by the ro, then get engaged and work with them to try and improve my position, or are they working on my case on thier own and doing research and confering amongst themselves, as to how best move forward.
ANYBODY KNOW?
Some letters I get from the service org say that my claim is with the " appeals team". So that sounds like people who would know what to do at that level.
When asking my service org how things work, they are very limited in what they will say. its very need to know type dialogue. real generic answers.
Im not trying to be critical but I just dont ;like following anyone but Jesus in blind faith., I dont think knowing how the process works is too much to ask.
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I have to add my 2 cents for what it is worth. I am a veterans service officer, going on 8 years. I volunteer 3-4 days a week and I do more research on claims than I believe the VSO's/NSO's located
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