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Iris Inquiry # 10... Same Canned Response As Usual
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Tampabud
This is my copied/pasted IRIS inquiry:
I requested an increase in rating for my left shoulder after an MRI revealed damage not previously documented by the VA, but had existed since my active duty days. My claim was inexplicably closed in February 2014 without a rating or decision on my left shoulder claim. After several phone calls and visits to the VA offices at the Federal Building, it was explained to me that the closure of my claim was a clerical/administrative error. My claim has since been re-opened, but shows a new expected closure date of mid-2015, which is entirely unacceptable as it was an internal error on the VA’s part. It has already been one year since the initial opening of the claim; I have already had my C&P exam and submitted all evidence necessary. I would like my case to be forwarded to the examining/deciding official so I may get an answer for my request for increase.
I consistently get the same canned response from the VA.
Thank you for your service to our country.
We apologize for the delay in responding to your inquiry. We are currently experiencing a large volume of inquiries and are working as quickly as possible to respond to each in a timely manner.
Your claim is currently in the development phase of processing. This phase is where we gather all the evidence we need in order to make a decision on your claim. We will review your claim and inform you of any additional information that is needed.
Currently, claims at the regional office (RO) in Los Angeles are taking about 14 months to complete. Please udnerstand that these time frames are only averages, and that your claim may take longer based upon the specifics of your claim and VA's pending workload.
We apologize for the length of time it is taking to process your claim; however, we are currently experiencing a backlog of claims and are working to get them decided as quickly as possible.
The RO will contact you when a decision has been reached or if any additional information is needed. We appreciate your continue patience.
Thank you for contacting us. If you have questions or need additional help with the information in our reply, please resopond to this message or see our other contact information below.
Sincerely yours,
C. Boyd
National IRIS response center
Manager
jnb
I get this same response almost everytime. These guys suck. That is all.
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Tampabud
This is my copied/pasted IRIS inquiry: I requested an increase in rating for my left shoulder after an MRI revealed damage not previously documented by the VA, but had existed since my active duty
Slowlane
Most companies will make a desperate attempt to satisfy their customer by making immediate corrections to administrative errors. Not that bunch in St Pete. They figure the more they abuse you, th
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