How To Update Ebenefits Info

[Endofrope]

This may seem minor but since I have been trying to do my case on ebenefits, I have been running into issues. So when I called ebenefits about it, they said it is because VA has my last name as one thing (my current name for the last 5yrs) and ebenefits still have my maiden name. But I have been getting the run around to get it updated. I don't understand why it wouldn't have been updated anyway when I updated VA and I don't understand why it has to be so confusing. it seems like nobody knows how to update it. I keep getting transferred to offices that do not answer or no longer deals with it, and when I was suppose to have had the right office, I faxed them my marriage certificate but its still not updated and its been about 2 months.

I called VA to see if they had an office that could do it but no. Can I go to a base or something? Or do someone know a direct number or address I could send the info to?

This is soooo frustrating!

[Vync]

Have you considered sending an IRIS request asking about it?