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E-mail Address For Appeals Management Center


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The AMC doesn't have an IRIS system as does the VA, so I was wondering if anyone here has an e-mail address for the AMC.

Thank you!

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Vicki-I bet the BVA ombudsman does-I would give the BVA your c file number and brief reason for the request.

BVA ombudsman email addy-

bvaombudsman@va.gov

PS all- in the short time my appeal was at the BVA, I contacted them by mail, email and phone and these are people in the VA system who are really on the ball.

Edited by Berta
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Thank you Berta, I just sent the inquiry. When we call the AMC, the guy who answers can't tell us anything, and won't allow us to talk to anyone else. And doesn't even try to hide the fact that he is totally disinterested in talking to us, including the repeated use of canned phraseology to respond to a question.

I only hope that he's on the receiving end of this kind of treatment someday...

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Thank you Berta, I just sent the inquiry. When we call the AMC, the guy who answers can't tell us anything, and won't allow us to talk to anyone else. And doesn't even try to hide the fact that he is totally disinterested in talking to us, including the repeated use of canned phraseology to respond to a question.

I only hope that he's on the receiving end of this kind of treatment someday...

Edited by Josephine
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Vicki,

I thought that I was the only one to have to put up with this crap. I am a code 6, sensitive file and it makes it even harder just to get my claim opened and then I just get a telephone operator as you said.

Is this the correct email address -- bvaombudsman@va.gov?

Josephine

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Yes.

We also sent a certified letter, something I would encourage you to do so you have receipt of delivery.

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Yes.

We also sent a certified letter, something I would encourage you to do so you have receipt of delivery.

Edited by Josephine
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Vicki,

The BVA told me to send all of my information to The Management Center by FAX. I have a copy that they received all the information and Pearl has told me that it is there.

I was told that they would not accept anything by Certified Mail.

Sure hope that I can trust her?

Josephine

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Pearl is a very nice lady, and we consider ourselves lucky when she answers the phone, but normally we get the jerk I spoke about previously. However, on this topic, she is either mistaken or is being forced to tell you that as an AMC policy. I can tell you from personal experience that the AMC accepts certified mail, because I've sent it in the past and received the signed green card back.

We complained to them in that mailing about a situation some of you may remember I previously discussed here. The VA was using a software program that put my husband's overall rating at 90% when he should have been 100%. We compared his ratings to the Combined Ratings Table in 38 CFR, the only legal means of determining the overall disability percentage. He was one of those guys teetering on the brink between the lower and the higher rating. Anyway, we had written to Arnold Russo, the Appeal Management Center Director, complaining about this and cc'd our Congressional Representatives. We sent the complaint via certified mail, got the receipt.

We finally received a determination letter dated August 28th that corrected what the AMC called a "clerical" error on the Board's part nine months ago (which is baloney, it's the software, and we'll pursue that issue as we've always done). The AMC stated that "a special review of your file was mandated on August 28, 2006. Based on a review of the evidence listed below, we have made the following decisions on your claim."

They went on to list the certified letter plus the claims file. So, yes, they do accept certified mail.

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Pearl is a very nice lady, and we consider ourselves lucky when she answers the phone, but normally we get the jerk I spoke about previously. However, on this topic, she is either mistaken or is being forced to tell you that as an AMC policy. I can tell you from personal experience that the AMC accepts certified mail, because I've sent it in the past and received the signed green card back.

We complained to them in that mailing about a situation some of you may remember I previously discussed here. The VA was using a software program that put my husband's overall rating at 90% when he should have been 100%. We compared his ratings to the Combined Ratings Table in 38 CFR, the only legal means of determining the overall disability percentage. He was one of those guys teetering on the brink between the lower and the higher rating. Anyway, we had written to Arnold Russo, the Appeal Management Center Director, complaining about this and cc'd our Congressional Representatives. We sent the complaint via certified mail, got the receipt.

We finally received a determination letter dated August 28th that corrected what the AMC called a "clerical" error on the Board's part nine months ago (which is baloney, it's the software, and we'll pursue that issue as we've always done). The AMC stated that "a special review of your file was mandated on August 28, 2006. Based on a review of the evidence listed below, we have made the following decisions on your claim."

They went on to list the certified letter plus the claims file. So, yes, they do accept certified mail.

Vicki,

Thanks so much, I hope to hear from them soon and get this mess behind me.

Josephine

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This thread is over 365 days old and has been closed.

Please post your question as a New Topic by clicking this link and choosing which forum to post in.

For almost everything you are going to want to post in VA Claims Research.

If this is your first time posting. Take a moment and read our Guidelines. It will inform you of what is and isn't acceptable and tips on getting your questions answered. 

 

Remember, everyone who comes here is a volunteer. At one point, they went to the forums looking for information. They liked it here and decided to stay and help other veterans. They share their personal experience, providing links to the law and reference materials and support because working on your claim can be exhausting and beyond frustrating. 

 

This thread may still provide value to you and is worth at least skimming through the responses to see if any of them answer your question. Knowledge Is Power, and there is a lot of knowledge in older threads.

 

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