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Vamc Check-In Kiosks Suck


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  • HadIt.com Elder

Why arrive 20 minutes early if 40 minutes after appointment time you are still not even called by a nurse? The clerk said my doc was running behind. Yeah, right... I mentioned using the kiosk and was told that this was the second Tim that happened today. Yeah, right... Was seen by the nurse moments later, but still waiting to be seen...

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Just did a round of visits to the VAMC. I did the "stupid veteran" trick: "Oh, I used the kiosk but is there anything else you need?" with the check in desk. It seemed to work, and I wasn't lost in the system...or more lost that the others sitting in the waiting room. The check in desk has to pay attention to the kiosk sending them a message that the patient is there and checked in. Not sure what the savings or benefit is to the VAMC.

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  • HadIt.com Elder

I check in at the booth. I notice that the checkin person has the file so I figure if I check in at kiosk another step added and a longer wait.

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  • HadIt.com Elder

Agree with Pete. Started doing same thing.

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