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Lost C File?



31 Days ago I had A C&P, today I did a Iris Inquiry and got the following back.

This letter is in response to your inquiry of October 19, 2006.

Your claims folder was sent to the VAMC in Detroit for a scheduled examination. As of this date, the folder has not been received back in this office. Once the folder with the exam is returned, it will be forwarded to the DRO for his action.

At this time, we cannot give you a specific timeline for the finalization of your appeal. We apologize for the delay.

We hope that this information is helpful to you.


D. R. Brady

Any advice as what I should do?

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Call the VAMC Detroit. Ask them if they still have the C File, If not, The RO is pulling your chain.

Keep calling daily until you find out. Ask or Demand your VSO locate it for you.

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The comp and pen office at the VA hospital lost my c-file once for 4 months. They insisted they had sent it back to the RO. As we were talking they decided they would look for my c-file expecting not to find it. They pulled some files out of a bottom of a filing cabinet and there it was laying flat on the bottom of the drawer. It would probably still be there if I hadn't went to the VA hospital in person and asked them to look for it.

I had a comp and pen exam 2 months ago and it took 7 weeks for the c-file to get back to the RO.

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  • HadIt.com Elder


I think the VA has some system of keeping track of C-Files but it is ancient because what is in the C-file should be scanned into a computer but I dont' think it is at all but just in paper form. They probably have to sign to some custodian when some rater checks it out and then has to sign it back in. This is just a guess. That is why I have always been scared of moving from one RO to another. Completely in character for the VA to lose a C-File and anything else in their hands.

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More from IRIS, my questions

You stated "Your claims folder was sent to the VAMC in Detroit for a scheduled examination." This exam was completed on 18 September, it is now 20 October.

What is the normal time frame for a claims folder to be moved from the Detroit VAMC to the Detroit VARO a distance of 2.05 miles?

What kind of tracking system is in place when claims folders are moved between offices and buildings?

On 18 September I had a Comp and Pension (C&P) Examination at the Detroit VA Hospital. A few days following the physical I sent a VA Form 10-5345a ( Individuals request for a copy of thier own health information) and requested a copy of the C&P report and associated radiologists reports. I have yet to receive anything.

their answer

This letter is in response to your inquiry of October 20, 2006.

Claims folders are tracked through a computer tracking system when they are sent out and received back in the office. The distance between the office and the VA hospitals does not impact the transfer of folders between the two facilities.

You stated that you sent a request for your report a few days after your exam. The exam would not have been written and released in such a short time. We would not be able to send you a copy of the C&P report until we actually have it ourselves. The report has to be released by the examining physician. Please note that the physicians at the hospitals have multiple exams to perform and the results do take time to be compiled and sent to us.

We hope that this information will be helpful to you.


D. R. Brady

Veterans Service Center Manager

My response to the above

would the Detroit VAMC have a record of when they sent the claim folder back to the VARO?

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Well sometimes phone calls are the best, I called the Detriot VAMC C&P office, they asked for my name and ssn put it in the computer said they sent it back to VARO a week ago. I then called the records office at the same VAMC and they said I copied your stuff today and it will go out in mondays mail......................I feel allot better now. Last time I had a C&P I had a decision within 30 days. Still cant figure out why this took so long for hospital to send it back, whats gonna be interesting is the date on the C&P report. Did the doctor drag his ass or did my shit lay around for a month :blink: I also faxed a letter to my DAV VSO told him about my time in the pysch ward and HIOT program and asked him to pass it along to the DRO handling my case. I met this DRO at a DRO hearing in July and he seemed to be a decent fellow if that means anything :o

Edited by FLHRCI (see edit history)
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