"peggy" Gate Problems

[Berta]

1-800-827-1000

In Part

"Recently obtained VA documents show that in 2014, 55 percent of calls never got through to a representative. And, so far in 2015, that number is even higher, at 59 percent.

http://www.abc15.com/news/local-news/investigations/va-scandal-majority-of-calls-to-benefits-hotline-are-blocked-dont-get-through-to-a-representative

[georgiapapa]

More disgraceful news. Even when you finally get Peggy, she/he often can not provide an adequate response or they give you a useless response that sounds like they are reading from a script.

[Fat]

Shameful...............

[broncovet]

"Peggy" is so sick, she would have to get better to die. This ongoing communication problem with Veterans and VA is a key factor in VA's troubles.

This happened some time ago.

You see, VA employees did not want to talk to Veterans for several reasons. First, they did not want to get yelled at, and next, they claimed it slowed down production.

(Maybe these employees should consider a different career if they did not want to talk to Vets..after all, they could try Burger King, and would rarely have to confront mad Veterans, there)

In reality, communicating with Veterans does not slow it down, it speeds it up. Let me explain:

Lets say you could not speak to your Burger King Window. You just had to pull up to the window, and honk your horn. The poor BK lady would then "guess" your order..oh I think he wants a Whopper and large fries..and a coke.

So, you pull up and honk as required. Only you want a fish sandwich, no fries, and diet dr. pepper.

So, if this were VA, you would get a whooper large fries and coke..after a 2 year delay, having to fill up your car in the line which would extend from Washington DC to San Francisco.

Once you got your order, you would realize it was wrong. So, you would send it back, (appeal for a fish sandwich, no fries and diet dr. pepper).

After 4 more years, the BVA would say, ok, you got your fish sandwich fries and coke. Then you would appeal again, honking the horn again (remember, lack of communication saves time, according to VA employees), as you were not actually allowed to speak to anyone human, ever.

This continues until you die of starvation, or get food elsewhere. This is the way VA operates..under the false premise that non communication will help..this is why Peggy does not work. VA does not want it to work.

Edited February 20, 2015 by broncovet

[georgiapapa]

broncovet,

You hit the nail on the head.

[Navy04]

Thanks for the info, that is why I haven't called the 1-800 in almost 2 years.