Where Do I Start ?

[Levisanboots]

Hello to all, I served from 1970 to 1979 in the USAF. In 2000 when I was 48, I joined the AF Reserves,I was activated in 2003 for 4 months and retired in 2011 when I was 60.
I opened a claim through a DAV office which was denied for double vision in 2012.
I have not gone to any VA hospital, I am now having some issues and really need to talk to someone, yesterday I called the !-800 VA number and I asked where do I go and he said he could open a claim on the phone ? I said surely I need to go to the VA and talk to someone ? he said no.
My issues stem from working at Dover De and I never have shared that part of my life, so that is why I'm here, I joined Hadit.com last year in April . This is my first post, and I need some help finding a starting point. I really need to get some sort of direction.
Thank You