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Berta
In part
"A Veterans Benefits Administration
(VBA) management support team, sent
to assist with operations of the Oa
kland Veterans Service Center from
October through November 2012, found in
a file cabinet approximately
14,000 informal claims dating back to
the mid-1990s. VARO staff stated
they counted the documents and found 13,184 informal claims, of which
2,155 still required processing action.
VARO management tasked a special
project team to process
the 2,155 informal claims—an
effort that continued
until the team supervisor left the VARO in April 2014"
http://www.va.gov/oig/pubs/VAOIG-14-03981-119.pdf
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