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Fee Based Dental -- Two Authorizations... Different Hospitals
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Snake Eyes
The dental services for Livermore took my information to Menlo Park for an authorization for fee based dental. A few days later, I got an authorization from Palo Alto (the parent hospital of Livermore and Menlo Park VA dental clinics). Shortly after that, I got another authorization from Menlo Park's dental services. The one from Palo Alto came with a letter to the doctor explaining how fee based works and a blank VA form 10-2570D. The one from Menlo Park had the letter to me only and a computer printout that looks like an authorization.
They authorized an exam and prophy and indicated they will approve up to a certain amount for treatment.
Last Thursday I missed a call from the Menlo Park office and they left a message that said they needed to talk to me about a fee based authorization.... No details, just a callback number. The callback number is only a voicemail and I've left several messages Thursday, Friday and Monday in hopes of finding out why she called.
QUESTION: Should I use the authorization without talking to the mystery lady first? IF so, do I take both letters and forms to the dentist, or if not, which one?
I also tried contacting both campuses from which the letters came and nobody seems to know how to address the issue. As a last resort, I can wait till I visit my VSO and see if he can shake some trees on my behalf. But that takes time off the clock -- all work has to be done before June 15 and we'll be gone half of May. Is that deadline for initially seeing the dentist or for getting all the work done? If the latter, we also have the wait time for his exam report and the VA's final authorization for treatment.
So you can see why I'd love for these folks to answer their phones. It's not like we're trying to talk to the president :-)
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id_firefighter30
try calling both Hospitals and when you get a hold of the operator ask to speak to the fee basis office
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