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Get Rid Of All The National Call Centers
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pacmanx1
IMHO, get rid of all the national call centers. It's simple just route the calls back to the local VARO.
I remember years ago, when a veteran needed to contact VA, he/she called the 1 800# and the number would go directly to the VARO in the state the veteran was calling from or the 1 800# could connect the veteran to the VARO where his/her C-file was located and being rated.
Oh when times were so simple. After the veteran would be connected to his/her local VARO, that VARO would then connect the veteran to the Team that had control of their records. It was so easy, so simple when a veteran could talk to a supervisor/coach or an
adjudicator to clarify any misunderstandings.
Now all the national call centers have a prepared script message or a prepared chat statement that says;
We apologize for the delay. We are working blah. blah. blah.
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pacmanx1
IMHO, get rid of all the national call centers. It's simple just route the calls back to the local VARO. I remember years ago, when a veteran needed to contact VA, he/she called the 1 800# and th
Julie1975
As in most call centers, the employees aren't empowered to make decisions and are limited by the crappy scripted responses that you can obtain from the VA website. I can appreciate the concept of a ca
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