EBenefits not showing my claim???

[DevilDog12]

I have an appeal and a claim in to the VA, and for the past few months, EBenefits has shown both as Gathering of Evidence.  This morning however, my claim is showing, but not the appeal.  I am confused to why this would have disappeared?  They actually opened a new claim for the same illness that I have the appeal in for, and they have both disappeared?  Does anyone know why this would happen, or has this happened to anyone else?

[DevilDog12]

How do I get in touch with Peggy?

[bcnandprn]

How do I get in touch with Peggy?

Peggy is the code name for the 800-827-1000 number.  If you call the number and they are experiencing high call volumes, try this method to leave a number for them to call you back and they will return your call.

As soon as the automated system starts, press 1, then as soon as that prompt starts, press 2, then as soon as the next one starts, press 3, then after the next prompt starts, press 0.  Do not wait for the automated messages to play all the way through before pressing the numbers.  It will lead you straight to the call back option and works like a charm. 

Or you may try calling the Philly VAMC and asking to speak directly to the DRO who is assigned to your case.  I'm not sure if they will let you or not since I've never tried that, but it's worth a shot to see if he/she was the one who called you.  Maybe some of the more seasoned veterans can chime in on this idea though since you probably don't want to make anyone mad either. 

[Guest]

Peggy is a running joke we call the 1 800 827 1000.   Have you seen the Discover Card commercials?

Edited December 24, 2015 by pete992

[DevilDog12]

Hahaha....that is funny!

Still have no idea who called me from Philly VAMC.  I get treat at the VAMC in Lebanon PA.  Called "Peggy" and she didn't know anything either

[Andyman73]

Hmm, does the Lebanon Peggy have a PA Dutch accent?  LOL!  Personally I have only spoken to Philly Peggy.  I also use the Lebanon VAMC.

[DevilDog12]

LOL!!!  Not sure about the Lebanon Peggy.....I also only have spoken to Philly Peggy.  That was funny though!!!