Requested Documents Are Past Due

[gs106]

I checked eBenefits status this morning and status update said "requested documents are past due". I was able to get through on the "live chat" feature for the first time and asked why. I got this as a reply.
Your claim is in the decision phase.
• If no additional information is needed, we will prepare a decision on your claim
• At this time, it is estimated that your claim should be completed by 4/6/2016.
• Please understand that this date is an estimate and your claim may take longer based on the specifics of your claim and VA's pending workload. 10:44 AM

I asked again what documents were needed and got this:
Your claim is currently in the decision phase of processing. If no further information or evidence is needed a decision will be made and you will be notified in writing. 
At this time, it is estimated that your claim should be completed by 3/23/2016. Please understand that this date is an estimate and that your claim may take longer based on the specifics of your claim and VA's pending workload. 10:48 AM

Does anyone know if I was chatting with a human or was it all computer generated? Note the two responses were 4 minutes apart and the estimated completion date changed by two weeks.

[pwrslm]

In the claim section, you should see what documents they want.  In the Claim Details, at the bottom, the website shows "Needed from You", Needed from Others", and "All uploaded Documents".  You would be able to see what they have there.  As to what the documents are, you should be able to get that info from Peggy (800-827-1000).

[Buck52]

I think it's just the computer talking back

Basicly only way to find out is ask if this is a real person!

you may want to print out what they /computer chat mention  it could come in handy later...that they mention this

'' If no further information or evidence is needed a decision will be made and you will be notified in writing. 

[gs106]

I know Buck.  That is why I asked again what documents were needed.  I did download a record of the "chat" and am saving it.

I did look there PWRSLM and everything either has a green dot or a grey dot with "no longer needed" by it.  I called the 800 number numerous times and finally got through.  I'm waiting for a call back now. Thanks

[broncovet]

This is typical VA "vagueness".  "If" no other information is needed, and they wont give you a straight answer if anything else is needed or what else is needed.  Maddening.  The only thing VA seems to want to commit on is that THEY get to decide how long it takes your claim, and denials seem to come quicker.  

[gs106]

I just got a call back from Peggy and she read verbatim the first statement I got from the "live chat" with the 4/6/2016 estimated completion date.  She said the only document they were waiting for was "a complex review of a medical exam" and they don't need anything from me.  I clicked on the "needed from others" button on eBenefits and it said nothing was needed.  Thanks for the responses....it appears that the only thing left to do is wait.