Missing Electronic SMR

[ImInAnalog]

I'm new to the boards but have been stalking and gleaning all the wonderful information here for quite some time. 

First I'd like to say that I have searched and I have not found an answer to this question, but if there is another answer out there, please point me in that direction and I apologize for missing it. 

I recently had my Claim denied by the VA again.

Under "Evidence Considered" there is no mention of my SMR or Service Treatment Records, I was wondering if that was normal.

The other elephant in the room is that my electronic medical records from my time in the service cannot be found. I've contacted NPRC, the hospital I was treated at (Heidelberg Army Hospital, which is no longer around), and I've sat with one of the coolest docs in my dealings with the VA and he and I couldn't find any electronic medical records from my time in the Army. 

Paper medical records, I have those. However, all dealings with my primary care and most doctors in Germany at the time were recorded electronically. When I ETSd I never received a copy of the electronic records and I was told that they would automatically be sent to the VA.  

I know I'm going to have a hell of a time getting any kind of service connected decision going my way without those records. Are there any other resources or places I should look to see if I can find those records? Any suggestions would be helpful. 

I'm really struggling here. 

If I knew what I know now, I would have gotten copies of my records after each appointment. 

Thanks for your time.