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az arr

Ebenefits vs. "Peggy"

Question

I have read many posts that persons call "Peggy" for status updates, does "Peggy" give any additional information that cannot be found of ebenefits, or does "Peggy" just open ebenefits page and read what is on there? 

 

For example if a claim is sitting in PFD, will Peggy be able to give a reasonable estimate as to when the claim will move, or will Peggy just read from a script listing wait times?

 

Also, is Peggy automated, or do we talk to a live person? 

 

TIA.

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@az arr I've heard it's the same thing as e-benefits and I've also heard some veterans say she had different information but they weren't sure how accurate it was. I know that's not a good answer but you hear different things.

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I have talked to Peggy a couple times and she (he) did give me information that was not on eBenifits.  But it was information that is not on eBenifits anyway.  I had to pay back my severance pay before getting my VA comp and everytime my comp rate changed, I would call Peggy, and she (he) would tell me my new date that I would actually see money in my account.  She (he) was accurate as to the time and amount of the first deposit.

FWIW,

Hamslice

 

 

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Most of the time they know what's on ebenefits and no more they'll tell you I can see the decision but I can't tell you if or what it says until they see it's had time to get through the mail to you unless you call the office of case management they will tell you more about your claim then Peggy could ever just search for the number or message me if you couldn't find it from searching this site

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