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Office of Public and Intergovernmental Affairs
VA staffing new White House VA Hotline Principally with Veterans
August 11, 2017, 04:59:00 PM
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"VA staffing new White House VA Hotline Principally with Veterans
Today the U.S. Department of Veterans Affairs announced that the two-month pilot phase of the new White House VA Hotline that began in June has demonstrated that Veterans calling the hotline respond best when their calls are answered by fellow Veterans and others with first-hand experience on their issues.
As a result, VA announced that it will target highly qualified Veterans to staff the hotline going forward, instead of contracting the service to a third-party vendor, and is hiring additional VA personnel to complete the planned move to a 24-hour operation.
“The message we’ve heard loud and clear is Veterans want to talk to other Veterans to help them solve problems and get VA services,” said VA Secretary David J. Shulkin. “We’re taking steps to answer that call.”
This decision will delay the full-time stand-up of the 24-hour service by two months, to no later than October 15, in order to ensure the hiring and training processes are complete.
Until that time, the hotline’s current pilot program service is available to receive calls from Veterans from 8:00 a.m. to 5:00 p.m. Eastern Time, Monday through Friday."
(White House Veterans Hot Line 1-855-948-2311)
Great! This is the one thing we needed most: We need ONE person we can call and solve our problems. Of course, whether or not it works remains to be seen. If you go to McDonalds, and the burger is cold or the drinks are hot, you contact the manager, and he immediately fixes the problem, usually with another burger. Its hard to beleive that Veterans deserve inferior service to McDonalds customers.
Thanks for posting, Berta. Jobs for our vets!!!
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