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VA not addressing I.T. issues
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SPO
Not sure if I'm making to big of a deal of of this, but I have been consistently following that status of my claim and for at least the past 2-3 months there has been an IT issues preventing the VSR from moving forward with my claim. The IT department has been made aware of the problem, but nothing has been done. I've been informed that the VSR has been checking the file on the suspense date. Emails have been sent to the regional office to remind them of the issues, but no results yet. Is there anything I can do to push this issue, or am I completely at the mercy of the VA? Also I get a variety of answers on what the issue is, whether they are trying to close an exam, or create a new one. No one seems to actually know what is going on.
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