Weird claim question: Is it open, closed, or what?

[Vync]

This is a weird situation...

Earlier this year I requested claims for Cushing's and heart condition. I recently received a decision letter for the Cushing's (denied due to no diagnosis). I called 1-800 and talked with them about it. I will be sending in a supplemental claim request with evidence and release auth forms on Monday. However, the lady said my heart claim was closed at the same time as my Cushing's claim. She asked if I received the decision letter. I indicated I received it, but it made no mention of anything to do with my heart. She then opened up their copy of the decision letter and confirmed what I saw. She sent an inquiry over to let the team who worked my claim know about it.

=== It is obvious that the presumption of regularity was broken here ===

Is my claim really closed?

Should I send in a Supplemental Claim Request or just a Statement in Support of Claim on Monday?

 

[Vync]

2 minutes ago, paulstrgn said:

That makes no sense to me at all. But with that said I filed an Intent to File in February but when I actually submitted the claim online it showed the date of filing as the effective date which was May. I have already filed a HLR with screen shots showing I started my Intent back in February which should be enough to get me an EED. It seems when the VA changed their processing the system might have had a glitch...JMO

I would not be surprised if it was a glitch. I went over to va.gov and looked there. It shows my claim as closed. I look under files and it shows two things:

"<VA Medical Facility>"
and
VA 21-686c Declaration of Status of Dependents

I can understand the VA screwing up HTML tags, but for the life of me I have no idea why a dependency form showed up under it. I haven't filed one in years.

Yup, glitchy...