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blahsaysme2u

ERROR for filing new Claims?

Asked by blahsaysme2u

Question

blahsaysme2u    37

blahsaysme2u
Posted

not really ebennies anymore but VA.gov

i am trying to file new claims through the site. i guess i could have gone to my VSO to file the claims but i had all the paper work needed for my claim and just wanted to get it done.

so long story went through the system and went to submit a claim and got this:

Quote

 

We’re sorry. Some information in your application is missing or not valid.

Please check each section of your application to make sure you’ve filled out all the information that is required.

 

anyone know what this means? there is nothing to indicate what i am missing or what is "not valid" when i go back through all the questions. i am lost. HELP!!!

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vetquest    966

vetquest
Posted

You have to love those error messages that tell you where your error is and how to fix it.  Without looking at your application we cannot help much.  Go through the document again and look to see if any of the required information is missing.  It is tedious and time consuming but it is the only way to do it.

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blahsaysme2u    37

blahsaysme2u
Posted

yeah i have gone back through each question numerous times. this is soooo frustrating. and of course i cant call anyone till tomorrow about it. another delay. could have had this finished last week but kept getting this error and have been trying to figure it out without calling them. i should have just called right away. anyone know if they can see my pending claim application information and help me finish it?

thanks

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shrekthetank1    408

shrekthetank1
Posted

Is this still on Ebenefits?  or is it submitted to VA.gov?

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paulstrgn    445

paulstrgn
Posted

I don't believe they can see claims you have started, only ones that have been submitted. Vetquest is correct, without seeing your screens we cannot tell you where the possible error is. As much as I know you won't like this answer, I would suggest you go back through and make sure there are no boxes that need a response even a if it is a "N/A". Sometimes boxes need something even when we are not needing them.

I prefer filing online because it is much faster and usually easier to file, but when something goes wrong it can be a pain to fix it.

Are you able to just start a new claim? It might be the easiest way to fix the problem. Good luck!

Shrek the last time I started a claim it was on VA.gov.

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shrekthetank1    408

shrekthetank1
Posted

Last time I filled it out I tried it from there, but it kicked me back to Ebenefits to finish the claim.  I could be totally wrong as that was almost a year ago.  

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