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Question
Vync
This is the first time I have experienced this with the CHAMPVA hotline 1-800-733-8387 after calling dozens of times over the years. It is pretty typical to have somewhat lengthy wait times to speak with an agent. This time I must have drawn the short straw and spoke with a lady with a very heavy foreign accent. Although she gave her name at the beginning of the call, I could not understand it clearly due to her accent. During the call, she was very short and came off a bit mean. She conststantly interrupted me. I had to ask the same question several times because she would not listen to what I said. Eventually, my BP and anxiety level began to rise, so I kindly asked to speak with a supervisor or manager. She said there was not a supervisor or manager there. I asked to speak with someone else then. She asked why because they need to tell the next agent. I explained that I have a brain disorder, anxiety, and had a heart attack last year. I needed to speak with someone who spoke slower and would have patience with me. She asked me to hold for the transfer, then I ended up being put back into the initial call queue where you enter your dependent's SSN and DOB and I had to wait a long time to speak with someone else. Gee, thanks VA for hiring top quality people...
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Berta 2 posts
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Vync
I have some sort of good news. Late yesterday, I received a call from a supervisor apologizing for the bad experience. The supervisor of the bungling call center rep had already left for the day, but
seminoles
I have only had to call CHAMPVA 3 times and only once was the person actually helpful. Thankfully, in 5 years we have only used it 3 times for my husband and 2 children. I am the only one who goes t
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