Is the VA still processing claim during the Coronavirus?

[rasceebp]

Hi,

Do you know if the VA is still processing claims during the coronavirus outbreak or if the offices have closed down?  My claim has been sitting in Preparation for Discussion for a week now.

[ArmChairRanger]

I called the VA 800 number yesterday and they said my higher level review was complete Friday April 18 and the VA mailed my decision Monday April 20. They would have to be working to make a decision:) 

That said, VA.gov still shows the case open and ebenefits refers you to VA.gov. Not sure how often VA.gov gets updated. Perhaps brokensoldier244 may have insight to that process?

Many thanks to the raters and other team members that are working through COVID-19.

Be safe!

 

[brokensoldier244th]

It depends on the regional office. Since its transitioning gradually to VA.gov updates take longer. I kow that VSR and RVSR don't touch Ebenefits. We can only see it the same way you do, via public web.